FAQ's

We are based in Newmarket and provide professional roof cleaning, render cleaning and softwashing services across Cambridgeshire, Suffolk and Norfolk, covering the following towns and their surrounding villages: Newmarket – including Exning, Kentford, Ashley, Cheveley, Moulton, Dullingham, Red Lodge and surrounding areas Cambridge – including Histon, Impington, Milton, Cherry Hinton, Fulbourn, Linton and surrounding areas Haverhill – including Kedington, Withersfield, Steeple Bumpstead and surrounding areas Ely – including Soham, Littleport, Isleham and surrounding areas Burwell – including Reach, Swaffham Bulbeck, Bottisham and surrounding areas Bury St Edmunds – including Thurston, Horringer, Fornham St Martin and surrounding areas Mildenhall – including Beck Row, West Row, Chippenham, and surrounding areas Thetford – including Croxton, Mundford, Stanton, Barningham and surrounding areas Brandon – including Mundford, Weeting and surrounding areas If you don’t see your town listed, please get in touch — we regularly cover nearby villages and are happy to confirm availability. https://static.wixstatic.com/media/b41932_70f87227ae894e1e9a3c8e47e42c7264~mv2.jpeg

Yes-When carried out by properly trained professionals using the correct methods, roof cleaning is a safe and effective way to maintain your property. Professional roof cleaning focuses on controlled, low-impact techniques that safely remove moss, algae and organic growth without harming tiles or roof structures. The key is using the right method for the surface, along with appropriate access, products and safety procedures. As trained roof cleaning and softwashing specialists, we assess each roof individually and carry out the work using proven methods designed to protect your property while delivering consistent results. We place safety at the centre of everything we do. Our team is City & Guilds certified in softwashing roofs and render, with additional chemical, oil and soil handling certification, ensuring all treatments are applied correctly and responsibly. We are also trained and approved SmartSeal contractors, allowing us to use specialist sealants and coatings in line with manufacturer guidance and industry best practice. To work safely at height, we hold PASMA scaffold training, which allows us to operate from safe access equipment rather than walking on your roof. This reduces risk, protects your tiles, and ensures work is carried out in a controlled and professional manner. By combining specialist training, approved products and safe working practices, we deliver consistent results while protecting your roof, your property and everyone involved.

No — not when done correctly. We do not use aggressive high-pressure washing on roofs. Instead, we use professional softwashing and controlled low-pressure techniques designed specifically for roof tiles. This reduces the risk of damage, preserves protective finishes, and ensures a natural-looking result. When biogrowth such as moss, algae, or lichen is removed, it will reveal the surface underneath. The appearance of your roof after cleaning depends on several factors: • Age and type of tiles – older or dipped tiles may show that years of biogrowth have eroded the original coating. If this is a concern, we also offer a roof coating service, which restores colour and weatherproofing to older concrete tiles. • Existing condition and maintenance history – tiles that already have cracks or slight displacement may be revealed during cleaning, allowing these areas to be repaired or replaced. Our training, experience, and use of professional products ensure your roof is treated safely while maximising protection and lifespan.

The cost of roof cleaning depends on several factors, including the size and type of your roof, the level of moss or organic growth and access requirements. Every property is different, which is why we provide free, no-obligation quotes tailored specifically to your home. Our quotes are completely informational — there’s no pushy sales, just clear details so you can decide what’s right for your property. When we assess your roof or review photos, we take into account: • Roof size and pitch • Tile type (concrete, clay, slate, etc.) • Amount of moss, algae, or lichen • Access and safety requirements • Optional protective roof coatings After the assessment, we’ll explain exactly what work is recommended and provide a clear, transparent quote with no hidden fees. Simply get in touch with your enquiry and we’ll arrange to provide a free, tailored quote so you can make an informed decision.